Velrayo

AI for logistics operations

Meet Ray.
Your logistics
operations agent.

Ray takes on the work that needs persistent follow-up. He coordinates with your logistics partners, tracks progress, and follows through to resolution.

See Ray in actionExplore the product

You set the rules. Ray handles the follow-through.

Ray

Your logistics operations agent

Issue resolved

Delivery issue · Parcel VR-2048

From stalled to delivered.

  1. I spotted a gap in tracking.

    Initial issue: tracking delay

    No new scan within your expected window. I flagged the parcel for follow-up.

  2. I asked the partner to locate the parcel.

    I shared the tracking history and asked when the parcel would move again.

    Partner reply

    “We located the parcel and scheduled it for the next delivery run.”

    Ray's follow-throughThe expected scan did not arrive. I followed up with the partner and kept the issue open.

  3. I confirmed delivery.

    A delivery scan arrived. I recorded the evidence and closed the issue.

Delivered · Outcome recorded · Issue closed

  • Delivery issues tracked to resolution.
  • Claims tracked to resolution.
  • Your rules at every step.

See Ray at work

Ray follows the work
through to resolution.

Start with delivery issues and claims. See what Ray handles and when your team steps in.

01 / Delivery resolution

A delay needs more than an alert.

When a parcel stops progressing, Ray asks the responsible partner to investigate, follows up on their plan, and checks for delivery.

  1. 01

    Spot the issue

    A tracking gap or missed milestone triggers your rule.

  2. 02

    Request action

    Ray contacts the partner with the parcel's history.

  3. 03

    Follow through

    Ray checks whether the promised action happened and follows up if it did not.

  4. 04

    Verify the outcome

    Delivery evidence closes the issue. Unresolved cases come back to your team.

The goal: a verified delivery outcome, or a clear escalation with the evidence attached.

How you put Ray to work

Connect your partners.
Set the rules. Put Ray to work.

  1. 01

    Bring in your parcel data.

    Start with tracking records and available delivery evidence. Give Ray the context to understand what happened.

  2. 02

    Add your partners.

    Define who is responsible, how to reach them, and which agreements apply to each relationship.

  3. 03

    Choose when Ray acts.

    Set issue triggers, follow-up rules, and approval requirements. Review Ray's actions and step in when needed.

You stay in control

Ray follows up.
You stay in control.

Choose which actions need approval and which Ray can handle under your rules. When an issue needs your attention, Ray brings you the context and the next decision.

  • Approve before action

    Review the proposed message or claim before it goes out.

  • Delegate by relationship

    Give Ray permission for the workflows and partners you choose.

  • See the full history

    Tracking, evidence, messages, next steps, and the final outcome.

Put Ray to work on your next issue.

Explore the workflows or walk through them with us.

Book a walkthrough